Uptime: Definition & Meaning
Uptime — The amount of time a system is fully operational, usually expressed as a percentage.
Penalties: Definition & Meaning
Penalties — What happens if standards aren’t met.
Performance metrics: Definition & Meaning
Performance metrics — Speed, reliability, quality standards.
Response times: Definition & Meaning
Response times — How quickly support responds to issues.
Uptime guarantees: Definition & Meaning
Uptime guarantees — How much time the service will be available (e.g., 99.9% uptime).
Service Level Agreement (SLA): Definition & Meaning
Service Level Agreement — A contract between a service provider and a client that defines expected service standards and performance metrics.
API product ID: Definition & Meaning
API product ID — The identifier used when order data is transmitted between systems.
The DOT SKU: Definition & Meaning
The DOT SKU — What The DOT calls that kit in their warehouse management system.
GDT internal SKU: Definition & Meaning
GDT internal SKU — What GDT calls that test or kit in its own platform.
Lab ID: Definition & Meaning
Lab ID — The lab’s internal code for the test or panel (from their LIMS).