Engagement: Definition & Meaning
Engagement — Are they responsive to your outreach?
Onboarding completion: Definition & Meaning
Onboarding completion — Did they fully complete implementation?
Support ticket volume: Definition & Meaning
Support ticket volume — Are they submitting a lot of issues?
Feature adoption: Definition & Meaning
Feature adoption — Are they using the features they were sold on?
Platform usage: Definition & Meaning
Platform usage — Are they logging in regularly?
Customer Health Score: Definition & Meaning
Customer Health Score — A metric used to evaluate the overall health of a client relationship — typically expressed as a number, percentage, or color code.…
Call to Action (CTA): Definition & Meaning
Call to Action — The button or link on a web page that prompts a user to do something specific (Order Now, Get Started, See Results). On client patient…
Chlamydia Trachomatis (CT): Definition & Meaning
Chlamydia Trachomatis — A sexually transmitted bacterial infection, commonly tested by molecular swab (pharyngeal, rectal, or urine). Almost always tested…
Cron / Cron Job: Definition & Meaning
Cron / Cron Job — An automated task that is scheduled to run at a specific time or interval in the background of a software system. Think of it like a…
Pipedrive: Definition & Meaning
Pipedrive — Commonly used by sales-focused teams.