OpenID Connect (OIDC): Definition & Meaning
OpenID Connect — An authentication protocol built on top of OAuth 2.0. GDT uses OIDC to authenticate GitHub Actions to AWS IAM for deployments — replacing…
Open Graph Tags (OG Tags): Definition & Meaning
Open Graph Tags — HTML metadata (og:title, og:description, og:type) that controls how a page appears when shared on social media or messaging apps. Part of…
Net Revenue Retention (NRR): Definition & Meaning
Net Revenue Retention — A SaaS metric that measures how much recurring revenue from your existing customer base you retained over a period — factoring in…
Detractors (0–6): Definition & Meaning
Detractors — Unhappy clients who may churn.
Passives (7–8): Definition & Meaning
Passives — Satisfied but not enthusiastic.
Promoters (9–10): Definition & Meaning
Promoters — Loyal, enthusiastic clients.
Net Promoter Score (NPS): Definition & Meaning
Net Promoter Score — A widely used metric that measures how likely customers are to recommend your product. Clients are asked: ’On a scale of 0–10, how…
Neisseria Gonorrhoeae (NG): Definition & Meaning
Neisseria Gonorrhoeae — A sexually transmitted bacterial infection, almost always tested alongside CT (Chlamydia). Tested by molecular swab from pharyngeal,…
MSA Redlines: Definition & Meaning
MSA Redlines — The process of reviewing and negotiating a Master Service Agreement by marking proposed changes, edits, or objections directly on the…
Master Service Agreement (MSA): Definition & Meaning
Master Service Agreement — A foundational contract that establishes the overall terms and conditions of a business relationship before any specific work…