Fathom: Definition & Meaning

Fathom — An AI meeting recorder/summarizer (similar to tl;dv and Fireflies). It joins video calls, transcribes them, and delivers a recap with key…

Expansion Revenue: Definition & Meaning

Expansion Revenue — Additional revenue earned from a current client beyond their original contract value — through upsells, cross-sells, add-ons, or…

Escalation: Definition & Meaning

Escalation — The process of raising an issue to a higher level of authority or urgency when it can’t be resolved at the current level — looping in a…